»
Citizens Advice Bureau Service (CAB)
CAB offers free independent advice. Use
the telephone or CAB online directory to find
your local branch.
Address: Myddelton House, 115-123 Pentonville
Road
London N1 9LZ
Web: www.adviceguide.org.uk
»
Experian
You can order your credit file from the credit
reference agency.
Address: Consumer Help Service, Experian Ltd
PO Box 8000, Nottingham NG1 5GX
Tel: 0870 241 6212
Web: www.experian.co.uk
» Financial
Ombudsman Service
Offers free independent advice for resolving disputes
with financial firms on issues such as pensions.
Address: South Quay Plaza, 183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
Switchboard: 020 7964 1000
Web: www.financial-ombudsman.org.uk
»
Financial Services Authority (FSA)
FSA gives free advice on financial products and
regulates the financial services industry.
Helpline: 0845 606 1234
Address: 25 The North Colonnade, Canary Wharf
London E14 5HS
Web: www.fsa.gov.uk/consumer
»
Independent Banking Advisory Service
IBAS offer advice and help with financial problems
such as debt negotiations, banks overcharging,
and business banking.
Helpline: 01487 843444
Address: Somersham, Huntingdon.
CAMBS. PE28 3W
Web: www.ibas.co.uk/
»
Motor Insurers’ Bureau (MIB)
The MIB can give compensation to someone who is
involved in an motor accident caused by an uninsured
driver or untraced driver. If the driver was uninsured,
the MIB can pay compensation for personal injury
or death and/or damage to property. If the driver
has not been traced, the MIB can only pay compensation
for personal injury or death.
Address:Linford Wood House
6-12 Capital Drive
Linford Wood
Milton Keynes MK14 6XT
Tel: 01908 830001 Fax: 01908 671681
Email: enquiries@MIB.org.uk
Web: www.mib.org.uk
»
The Financial Ombudsman Service (FOS)
The Financial Ombudsman Service (FOS)
can investigate complaints if the problem has
not been resolved after going through the insurance
provider's formal complaints procedure.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800 Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk
»
Association of British Insurers (ABI)
The ABI is the trade association for most insurance
companies and has codes of practice which its
members must follow. It will take up complaints
about its members. Although it does not operate
an arbitration procedure and cannot insist that
any of its members follow a particular line of
action, it can exert pressure to resolve a dispute.
If the problem is not resolved, or if an insurance
company is not a member of the ABI, you should
complain to the General Insurance Standards Council
or to the Financial Ombudsman Service.
51 Gresham Street
London EC2V 7HQ
Tel: 020 7600 3333 Fax: 020 7696 8999
Email: info@abi.org.uk
Web: www.abi.org.uk
»
Banking Code Standards Board
(BCSB)
33 St James’s Square
London SW1Y 4JS
Tel: 020 7661 9694 Fax: 020 7661 9784
Web: www.bankingcode.org.uk
»
The British Bankers’ Association (BBA)
T he main trade association for banks operating
in the UK. It is one of the organisations which
produces the Banking Code. The BBA produces free
information sheets called Bankfacts which cover
most aspects of banking practice. The BBA will
not give advice or take up an individual problem
about a bank.
T el BBA Bankfacts orderline: 020 7216 8801
W eb:www.bba.org.uk
»
Money Facts
Money facts is a comprehensive website offering
advice on comparing and choosing: bank accounts,
loans, pensions, insurance etc.
Address: Moneyfacts House, 66-70 Thorpe Road,
Norwich NR1 1BJ
Helpline: 0870 2250 476
Web: www.moneyfacts.co.uk/
»
National Debtline
National Debtline is a free, national telephone
helpline for people with debt problems.
Address: The Arch 48 - 52 Floodgate Street
Birmingham B5 5SL
Freephone: 0808 808 4000
Web: www.nationaldebtline.co.uk
»
Tax: The Adjudicator's Office
The Adjudiactor's Office handles complaints ranging
from the Inland Revenue, National Insurance Contributions
Office and Customs & Excise.
Address: Haymarket House, 28 Haymarket
London, SW1Y 4SP
Tel: 020 7930 2292
Email: adjudicators@gtnet.gov.uk
Web: www.adjudicatorsoffice.gov.uk
|
